Return Terms and Conditions:
If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for size exchange, store credit or refund.
E-mail Returns@skingraftdesigns.com within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.
Clients can choose between three compensation options: Size exchange Items can be exchanged only when a different size or a different color of the same Item Code is available. Exchanges for a different Item code are currently unavailable. Free Return policy is limited to one exchange. Store Credit can be used one time only on a future order within three months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit. Refund To receive credit, items must be returned within 10 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 7 days of our receiving the returned order.
Refunds for orders paid by credit card will appear on the client’s next billing statement after a minimum of 30 days from the date of the refund. Processing time may vary from credit card company to credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account.
The tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
Returns must be packaged in the Skingraft box.
Returns must arrive within 10 days of receiving the R.A.N.
Skingraft provides free outbound shipping to customers on all orders. The customer is responsible for shipping costs in regards to returns.
Skingraft reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, Skingraft will deduct a 10% administrative/re-stocking fee from the refund.
Skingraft will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
Please direct questions about the return policy to email@example.com
Send all returns to: