TERMS & CONDITIONS

The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of SKINGRAFT.

SKINGRAFT are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.

SKINGRAFT does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the SKINGRAFT branding.

CUSTOMS & DUTY

Please note that recipients outside the US will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed on a ‘pay on delivery’ basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

INTERNATIONAL SHIPPING

As of December 2011, we added a United States Postal Service International Priority shipping option due to frequent requests for a less expensive shipping alternative. All customers who select this option please note that tracking services are minimal once the package leaves the United States. For undelivered packages we will refund or reship once the package is received back at our office, but in the event that this happens, expect delays.